Refund policy
At Mumkins, we strive to provide the best shopping experience for our customers. Please read our policy carefully before placing an order.
To initiate returns, please contact us through WhatsApp on 8655881729.
1. Return Eligibility
- Return requests must be raised within 7 days from the date of delivery.
- Defective, damaged, or incorrect products must be reported within 48 hours of delivery.
- Products must be unused, unwashed, and returned with original tags and packaging intact.
- Clear images of the product and packaging must be shared while raising a return request.
- Products purchased at a discount of 30% or more are not eligible for return or refund.
- Returns and refunds are not accepted for international orders.
2. Wallet Credit Policy
- Eligible returns and cancellations will be processed in the form of Mumkins Wallet Credits unless otherwise specified under this policy.
- Wallet credits can be used for future purchases on the official Mumkins website.
- Wallet credits are valid for 1 year from the date of issue.
- Wallet credits cannot be transferred to bank accounts or converted into cash.
3. Prepaid Order Cancellation & Return Policy
| Scenario | Applicable Deduction | Resolution |
|---|---|---|
| Cancellation requested more than 24 hours before dispatch | Applicable gateway charges only | Remaining amount credited to Mumkins Wallet |
| Cancellation requested within 24 hours before dispatch | Applicable gateway charges + ₹99 processing charges | Remaining amount credited to Mumkins Wallet |
| Cancellation requested after dispatch / in transit | Applicable gateway charges + ₹149 shipping charges | Remaining amount credited to Mumkins Wallet after return processing |
| Delivered order return request | Applicable gateway charges + shipping charges | Remaining amount credited to Mumkins Wallet |
| Defective / damaged / wrong product | No standard deduction applicable after verification | Customer may choose wallet credit or refund to original payment source |
4. Cash on Delivery (COD) Policy
- COD orders require a ₹50 advance confirmation payment through the payment gateway integrated on the website.
- A WhatsApp confirmation message will be sent after order placement for COD verification.
- The ₹50 advance amount will not be adjusted against the final COD payable amount. It is a Non-Refundable Amount
| Scenario | Applicable Deduction | Resolution |
|---|---|---|
| Cancellation requested before dispatch | ₹50 COD confirmation amount forfeited | No refund applicable |
| Cancellation requested within 24 hours before dispatch | ₹50 COD confirmation amount forfeited | No refund applicable |
| Order refused at delivery / marked as RTO | ₹50 COD confirmation amount forfeited | No refund applicable |
| Cancellation requested after dispatch / in transit | Cancellation not permitted | Customer may raise return request after delivery if eligible |
| Delivered order return request | Applicable gateway charges, if any, + ₹150 shipping/handling charges | Remaining amount credited to Mumkins Wallet |
| Defective / damaged / wrong product | No standard deduction applicable after verification | Customer may choose wallet credit or refund after verification |
Important: Cancellation requests are not permitted once the order has been delivered. You can still apply for return as specified.
5. Non-Returnable Items
- Products purchased at a discount of 30% or above.
- Used, washed, altered, or damaged products.
- Products without original tags or packaging.
- Customized or personalized products.
- Accessories, gift cards, and selected hygiene-sensitive products.
6. Loyalty Points & Wallet Credits
- Loyalty points are credited only for successfully retained products.
- In case of partial returns, loyalty points applicable to the returned items will not be credited.
- Mumkins reserves the right to reverse wallet credits or loyalty points in case of policy misuse.
7. Fraud Prevention & Policy Abuse
- Customers initiating 3 or more return requests within a period of 6 months may be flagged for policy review.
- Mumkins reserves the right to restrict returns, wallet credits, COD availability, or account access in cases of suspected misuse, excessive returns, fraudulent activity, or policy abuse.
8. General Instructions
- Please ensure that the product is securely packed before handing it over for return pickup.
- Mumkins reserves the right to reject returns that do not meet the conditions mentioned in this policy.
- Products received in damaged condition, without original packaging, or without tags may not qualify for wallet credit or refund.
- Customers are requested to share accurate order details and supporting images while raising a return request.
- Return requests once approved cannot be modified or reversed.
- Wallet credits issued by Mumkins are redeemable only on purchases made through the official Mumkins website.
- Shipping timelines for wallet credits or refunds may vary depending on verification and operational processing timelines.
- Mumkins reserves the right to update, modify, or withdraw this policy at any time without prior notice.